FM Summit Programme


Registration Opens


Buffet Breakfast

First Timers’ Welcome Breakfast

8.30am – 8.50am

Opening Address

Bruce Kenning, Board Chair & Gillian Wess, Chief Executive Officer

8.50am – 9.40am

Plenary Session 1
Sheridan Broadbent, Director & Business Advisor
The Way Of The Future: Leading The Change Society Needs To See

Presentation Synopsis

The Way Of The Future: Leading The Change Society Needs To See

Professional Competency: Strategy & Leadership

Global pandemic. Climate crisis. Modern slavery. Social injustice.

The wicked problems of social, economic and political structures are forcing a major global shift in how societies plan, invest and regulate. The social and economic disruption of Covid-19, New Zealand’s intention to meet its commitments under the Paris Accord and increased expectations for companies to operate for zero harm is accelerating that shift. A sustainable vision for public spaces, workplaces and enabling infrastructure is critical to the success of our societies.

As custodians and stewards of the built and public environment, facilities managers have a key role to play in society’s sustainable, healthy and prosperous future. However, this requires FM changing the role it plays. The sector needs to transform itself as a leader in solving society’s problems, contributing to design, delivery and continuous improvement in our built and public environment – because anything less is not good enough. However, what plausible direct influence can we have?

In this session, we’ll talk about challenging the thinking frames for the FM sector and why we need to transform our role as thought leaders, service providers, procurers and major employers. We’ll delve into the problems we really solve, understand why this matters and discuss some of the sector’s defining assets and advantages … plus some of our blind spots. From this, you may think differently about your role, what you want to stand for as an employer and the type of problems you can really solve for your customers and society.

Three takeaways from the session:

  • Rethinking the role of FM as a manager of risk for customers
  • Finding purpose through sustainable sourcing, safety in design, fair pay and meaningful career development
  • Leading customers to tackle the big issues: climate change, social equity, economic sustainability, global competitiveness and national wellbeing.

Session Break (9.30am – 9.35am)

9.45am – 10.25am

Plenary Session 2
Grant Blackwell, Climate Change Commission
Combating Climate Change – The Vital Role Of FM

10.25am – 11.00am

Morning Tea and FM Exhibition – Cushman & Wakefield Expo Hall

11.00am – 12.30pm

Concurrent Session 1A
David Long, SPM Assets
90-minute Asset Management Workshop

Presentation Synopsis

Asset Management Workshop

Professional Competency: Asset Management

Following on from the success of their 2020 online workshop, David Long and the team from SPM Assets return to present a 90-minute workshop focused on asset management. Using feedback from online workshop attendees, the session will build on the online workshop and be shaped to meet the needs of FMANZ members. More details to follow, but you will leave armed with tools, tips and tricks they’ve developed with their clients.

Concurrent Session 1B.1
Brian Jones, Hampton Jones & Louise Hunt, Kiwi Property Group
Safety In Design – Furthering The Case For FM Participation In Design

Presentation Synopsis

Safety In Design – Furthering The Case For FM Participation In Design

Professional Competency: Project Management

Safety in design has become an established component of the design process overseas and is growing in recognition in New Zealand, a development that offers facilities managers a further opportunity to exert influence over design processes.

Done well, safety in design not only allows premises and buildings to be used, operated and maintained in a safe manner, it also leads to more efficient and effective buildings.

Brian Jones, Managing Director of Hampton Jones, and Louise Hunt, Health and Safety Lead for Kiwi Property Group will define safety in design and explore hurdles to its implementation and levers to support its introduction. The latter is particularly relevant as New Zealand enters a period where cost control is a focus. Cost control will see the reuse of fit-outs, premises and buildings, as well as placing pressure on installation, equipment and materials quality. Safety in design can help organisations objectively manage the risks associated with these trends.

Key takeaways:

• How to integrate hazard identification and risk assessment methods early in the design process.
• How to extend the lifecycle of a product, the needs of the user and the environment in which it will be used.
• What success looks like and how to draw positive attention to requirements until it becomes embedded as “BAU”.

Session Break (11.40am – 11.50am)

Concurrent Session 1B.2
Dr Eziaku Rasheed, Massey University & Assoc. Prof. James Rotimi, Massey University
Office Buildings From The Users’ Perspective

Presentation Synopsis

Office Buildings From The Users’ Perspective

Dr Eziaku Rasheed and Associate Professor James Rotimi from Massey University’s School of Built Environment report on a nation-wide building evaluation project that is working towards establishing a standardised building performance evaluation process for New Zealand office buildings.

“Post Occupancy Evaluation (POE) is essential for holistic improvements in the design as well as the day-to-day operation of office buildings,” explains Eziaku. “While routine check-ups are carried out on building systems as required by the building’s Warranty of Fitness (WOF) schedule, POE that targets users’ experience is hardly ever assessed.

“The consequences of this include buildings that are not user-inclusive and do not reflect the diverse user characteristics unique to NZ work environments.”

In this presentation Eziaku and James will cover:

  • Why we need a standardised POE process with emphasis on user experience in New Zealand office buildings.
  • What users think (according to research carried out on office building users).
  • The implications of these findings for facilities managers.

12.30pm – 1.45pm

Lunch and FM Exhibition – Cushman & Wakefield Expo Hall

1.45pm – 2.25pm

Concurrent Session 2A
Chris Jerram, Wellington Zoo & Andrew Samuel, Worksafe New Zealand
Putting Workers at the Centre Of Health And Safety

Presentation Synopsis

Putting Workers at the Centre Of Health And Safety

Professional Competency: Health & Safety

If you’re looking to engage your workers, increase assurance that you’re focussed on the right things and strengthen health and safety within your work culture, this is a session for you.

A popular speaker in 2019, Chris Jerram from Wellington Zoo returns to FM Summit to explain how the zoo engaged with SafePlus, a government-endorsed toolkit for businesses to assess their health and safety capabilities against good-practice indicators and identify priority areas for improvement.

SafePlus gathers ideas and feedback from everyone in the business – to support collaboration in making work safer and healthier for everyone – and provides recommendations and guidance to support making change.

Chris will be joined by Andrew Samuel from WorkSafe, who will underline the points of difference of SafePlus, explain in more detail how the tool works and answer any questions you might have.
“Health and safety is about more than ticking boxes,” says Andrew. “It’s about building a work culture where people look out for each other – that’s simply good business.”

Delegates can expect to learn:

  • How SafePlus works and its point of difference
  • The value businesses have realised from using SafePlus
  • How WorkSafe is developing the SafePlus toolkit.


Session Break (2.25pm – 2.35pm)

Concurrent Session 2B
Dr Rachel Morrison, AUT
The Post-Covid Workplace – How Can We Make It Work?

Presentation Synopsis

The Post-Covid Workplace – How Can We Make It Work?

Professional Competency: Strategy & Leadership

The new (post-pandemic) normal in workplaces is characterised by a reliance on technology for communication and a rise in remote working, which have fundamentally changed how employees interact with each other. Where and when our colleagues will work is increasingly unpredictable, and this can have a profound impact on how co-worker relationships emerge and are maintained.

Key takeaways:

  1. How virtual co-workers form relationships, both as colleagues and friends.
  2. What the positive and negative impacts of virtual and remote work are on worker well-being.
  3. How organisations can encourage workers back on-site.

Please come with your own views to share, about how experiences in 2020 might make us rethink workplace relationships and collaboration.

Session Break (2.25pm – 2.35pm)

2.35pm – 3.15pm

Concurrent Session 3A
Ciaran Kelly, Norman, Disney & Young
Smarter Buildings: The Way Of The Future

Presentation Synopsis

Smarter Buildings: The Way Of The Future

Professional Competency: Technology & Innovation

Ciaran will explore how facilities managers can use technology to increase operational efficiency and access user-friendly and interpretable information to help them perform their jobs more effectively. He will also look at how FMs can use the data already available (e.g. through BMS, asset management and utility metering) to their advantage and what would be involved in connecting these, and other systems, to create a smart building. To finish, Ciaran will discuss cybersecurity. “Building systems are some of the most vulnerable access points to buildings which we should work towards securing.”

Key takeaways:

  1. How to use the existing data within buildings to your advantage.
  2. What are the base components to future proof your buildings?
  3. How you can bolster your building system’s cybersecurity.

Concurrent Session 3B
Dr Ruggerio Lovriglio, Massey University
Exploring Human Behaviour in Disasters

Presentation Synopsis

Exploring Human Behaviour in Disasters

Professional Competency: Health & Safety

Join Massey University’s Dr Ruggerio Lovreglio as he explores human behaviour in disasters. Dr Lovreglio also uses his expertise in VR (virtual reality), BIM and 3D scanning to support facilities managers in their understanding of the performance potential of their built asset.

Key takeaways:

  1. Understand why we run evacuation drills.
  2. Learn how to use data from evacuation drills.
  3. Gain an insight into what evacuation drills will look like in the future.

3.15pm – 3.50pm

Afternoon Tea and FM Exhibition – Cushman & Wakefield Expo Hall

3.50pm – 4.30pm

Concurrent Session 4A
Debbie Summers, Summerset Group
Summerset’s Race To Be ‘Gen Less’

Presentation Synopsis

Summerset’s Race To Be ‘Gen Less’

Professional Competency: Environmental Stewardship & Sustainability

Come along to hear about Summerset’s sustainability journey and the crucial role the property and FM teams have played to help them achieve so much in a short time.

Summerset’s sustainability journey began five years ago, when a clear roadmap was hard to find. Half a decade on, with plenty of tools and tips picked up along the way, Sustainability Manager Debbie Summers joins us to talk about the path they took – and the systems they put in place – that has led to Summerset becoming a member of the Climate Leaders Coalition and the first retirement village operator in New Zealand to be Toitū carbonzeroCertTM certified.

“It has been about much more than just reducing the amount of waste being sent to landfill or using less energy,” explains Debbie. “We are developing and embedding processes that will lead to Summerset having a sustainable orientation right across the business.”

She will outline these processes and explain why a sound framework, good reporting and reliable data is vital to a successful sustainability programme.

Key takeaways

Debbie will explain how to:

1. Start with measurement.
2. Get good emissions data.
3. Connect actions to targets.

Concurrent Session 4B
Jeremy Moyle, Origin Consultants
Protecting The Past – What FMs Need To Know About Heritage Buildings

Presentation Synopsis

Protecting The Past – What FMs Need To Know About Heritage Buildings

Professional Competency: Facilities Management Planning

Although New Zealand is a comparatively young country, it has a rich archaeological and built heritage. In this presentation, Jeremy will discuss the legislation relating to heritage and archaeological sites in Aotearoa New Zealand, the challenges and benefits of looking after heritage buildings and sites, best practice approaches, funding opportunities, and some informative archaeological and heritage conservation case studies.

Jeremy joins us at FM Summit 2021, following the success of his seminar to the Otago branch in 2020.

Key takeaways:

1. The types of heritage protection legislation out there and how they can affect you.
2. Potential heritage funding opportunities.
3. Recognising and accounting for heritage value in building maintenance.
4. Archaeology requirements in New Zealand: what happens and your role in the archaeological process.

4.40pm – 5.20pm

Session Break (4.30pm – 4.40pm)

Plenary Session 3
Steve West, Auckland Unlimited
Rock On: Featuring FM … Live And Loud On Stage!

Presentation Synopsis

Rock On: Featuring FM … Live And Loud On Stage

Professional Competency: Facilities Management Planning (in a dynamic environment)

Ever wondered what it’s like to work in the entertainment industry?

As General Manager, Assets & Facilities for Auckland Unlimited, Steve West has first-hand experience of gigs, gorillas, galleons and grips!
His diverse portfolio includes the stadium network of Mt Smart, North Harbour and Western Springs, as well as Aotea Centre and Square, Auckland Town Hall, The Civic Theatre, Auckland Art Gallery, New Zealand Maritime Museum, Viaduct Event Centre, Bruce Mason Centre, Auckland Zoo, and Auckland Film Studios.

During this entertaining end-of-day session, Steve will share stories from backstage, and explain the important role FM plays in this dynamic industry. He’ll also take a look at how Auckland Unlimited venues and events contribute to the economy, how Covid-19 has instigated new ways of delivering content and what the future looks like for the entertainment industry.

Key Takeaways:

  • Learn about the live entertainment environment and the unique role of FM in delivering events and exhibits.
  • How Auckland Unlimited’s venues and operations positively impact the economic prosperity of the city.
  • How Covid-19 has affected Auckland Unlimited’s business and what they are doing about it.

5.20pm – 5.30pm

Closing Address & Vox Pops

6.40pm – Late

Pre-Dinner Drinks and Gala Awards Dinner


Registration Opens


Energy Boost Morning Session

8.40am – 8.50am

Opening Address

8.50am – 9.30am

Plenary Session 4

Session Break (9.30am – 9.35am)

9.35am – 10.25am

Plenary Session 5
Tony Alexander,  Independent Economist
Economic Update: Tony’s View

Presentation Synopsis

Economic Update: Tony’s View

Professional Competency: Commercial Acumen

If 2020 was a story of the downward economic shock from controlling, and in some countries failing to control, the spread of Covid-19, 2021 is a story of accelerating the spread of vaccinations and trying to restore economies back to normal. Thankfully, in New Zealand early control has meant a limited duration of recession. But with growth now firm and the outlook good, how soon before interest rates rise and can businesses handle the many pre-Covid challenges which have not gone away? A popular speaker at previous FM Summits, we look forward to welcoming Tony back in 2021.

10.25am – 11.10am

Morning Tea and FM Exhibition – Cushman & Wakefield Expo Hall

11.10am – 12.40pm

Concurrent Session 5A – 90-minute Workshop
Stuart van RijBrickfield Consulting
Getting Through to Them

Presentation Synopsis

 Getting Through to Them – a 90-minute workshop

Professional Competency: Teamwork & Communication

Their arms are crossed. There’s a scowl on their face. It looks like your idea or proposition is facing an immovable object. What can you do to help them open up and listen? How can you help them see what they need to see? In this session we will explore three versatile tools that will help accelerate your influencing efforts.

The ‘Agile Negotiator’ Stuart van Rij tailors a 90-minute effective communication workshop for facilities managers to help shape conversations and influence performance in important discussions.

Your takeaways from the workshop will include:

  • A practical approach to helping influence what someone sees
  • A foundational principle to govern and improve your influencing efforts
  • A conversational tool that you can immediately apply to cultivate openness

Concurrent Session 5A.1

Graham Burke, NZ Construction Industry Council
Legislation & Regulation Update

Presentation Synopsis

Synopsis to come.

Professional Competency: Compliance & Regulatory


Session Break (11.50am – 12.00pm)

Concurrent Session 5A.2
Leanne Gibson, Wellington Airport
Flying High: How Wellington Airport Is Keeping Up With The Tech

Presentation Synopsis

Flying High: How Wellington Airport Is Keeping Up With The Tech

Professional Competency: Technology & Innovation

With a background in IT, but a focus on enhancing the FM experience for staff, passengers and tenants at Wellington Airport, Leanne is the perfect person to talk about emerging technologies that are being put to use at the airport. She will outline the airport’s innovative approach of integrating the FM and IT teams to drive efficiency, resiliency and service levels.

At the end of this session, you will be able to :
1. Identify technology solutions that will deliver value to your Facility
2. Avoid common pitfalls associated with technology implementations
3. Recognise that technology is just another asset that can be managed by FM.

12.40pm – 2.00pm

Lunch and FM Exhibition – Cushman & Wakefield Expo Hall

2.00pm – 2.40pm

Concurrent Session 6A
Jason Happy, Kiwi Property Group
Sustainability To ESG: What Does it Mean for FM?

Presentation Synopsis

Sustainability To ESG: What Does it Mean for FM?

Professional Competency: Environmental Stewardship & Sustainability

Join Jason as he explores the rise of ‘ESG’, its business drivers and how FM could play a part – with a view to increasing associations of business value with FM delivery.

Sustainability is now a well-established part of the business landscape, but more and more ‘sustainability’ is being paired with or replaced by the broader term ‘ESG’ (Environmental, Social, Governance).

Jason will explore how this change in terminology represents an opportunity for facilities managers to change the FM story to a more positive one that links FM to clear business values, and how facilities managers can impact ESG criteria to add value to their organisations.

Concurrent Session 6B
Tara MacMillan, Waka Kotahi NZ Transport Agency
The Future of Procurement – A Time To Be Bold

Presentation Synopsis

The Future of Procurement – A Time to be Bold

Professional Competency: Procurement & Contract Management

As organisations continue to grapple with unprecedented change and supply shocks, there has never been a more important time to question how we solve the problems of today and tomorrow and build strong procurement capability. Join Tara Macmillan, Senior Manager – Procurement with Waka Kotahi NZ Transport Agency, as she shares her insights on the future of procurement and the strategic shifts taking place in the profession.

2.50pm – 3.30pm

Plenary Session Break (2.40pm – 2.50pm)

Plenary Session 6
Mark Sinclair, Britomart Group & Campbell Williamson, Cooper and Company
The Hotel Britomart Case Study

Presentation Synopsis

The Hotel Britomart Case Study

Professional Competency: Environmental Stewardship & Sustainability

Join Mark Sinclair, Britomart Group’s Technical Director, and Campbell Williamson, Development Director for Cooper and Company, as they talk us through the design and build of The Hotel Britomart, the country’s first Green Star-designed hotel which opened its doors in October 2020.

As well as being New Zealand’s most eco-friendly hotel, The Hotel Britomart is a great example of ‘soft landings’, a strategy adopted to ensure the transition from construction to occupation is ‘bump-free’ and that operational performance is optimised.

3.30pm – 4.05pm

Afternoon Tea and FM Exhibition – Cushman & Wakefield Expo Hall

4.05pm – 4.45pm

Plenary Session 7
Stuart Bryant, SkyCity
In the Line of Fire – A Story of the NZICC Fire and Lessons Learnt

Presentation Synopsis

In the Line of Fire – A Story of the NZICC Fire and Lessons Learnt

Professional Competency: Facilities Management Planning (Business Continuity)

Facilities Managers are used to receiving phone calls when there is a problem. But when the problem is a fire that burns for three days, shutting down Auckland’s CBD, it pushes boundaries that are luckily not often experienced. This is a story from inside the NZICC fire from the FM perspective. Stuart will talk about the fire and its effect on SkyCity’s business operational experiences – the good and the bad, and some lessons learned. He will also look at the rebuild and what has happened since the fire.


Closing Address


Farewell Drinks